Tidal investigates 'data breach', denies manipulating streaming figures

It's been an interesting day for Tidal. The streaming service's CEO, Richard Sanders, has released a statement in which he denies accusations made by the Norwegian newspaper Dagens Næringsliv that Tidal has been inflating subscriber and listener numbers.

"We reject and deny the claims that have been made by Dagens Næringsliv. Although we do not typically comment on stories we believe to be false, we feel it is important to make sure that our artists, employees and subscribers know that we are not taking the security and integrity of our data lightly", said Sanders.

In the same statement, though, Sanders also reveals that Tidal's data could have been compromised. "When we learned of a potential data breach, we immediately and aggressively began pursuing multiple avenues available to uncover what occurred. This included reporting it to proper authorities, pursuing legal action, and proactively taking steps to further strengthen our stringent security measures that are already in place".

Sanders does refer to it as a "potential" breach, but given the original data manipulation story stems from evidence obtained from a hard drive of internal Tidal data acquired by the Norwegian paper, it suggests a breach did actually occur.

It'll be interesting to see how this investigation develops over the coming weeks...

Read more:

Tidal accused of manipulating streaming figures

Tidal reportedly behind on royalty payments

The new What Hi-Fi? podcast is available now!

YouTube Music: Google's new, free Spotify rival

Denon AVR-X4400H review

Amazon ships six times as many smart speakers as Apple

Andy Madden

Andy is Deputy Editor of What Hi-Fi? and a consumer electronics journalist with nearly 20 years of experience writing news, reviews and features. Over the years he's also contributed to a number of other outlets, including The Sunday Times, the BBC, Stuff, and BA High Life Magazine. Premium wireless earbuds are his passion but he's also keen on car tech and in-car audio systems and can often be found cruising the countryside testing the latest set-ups. In his spare time Andy is a keen golfer and gamer.

Latest in Music Streaming
Spotify screenshot banner image
Spotify Hi-Fi quality and gig benefits expected in 2025 via $6 Music Pro add-on
System of a Down Toxicity album cover
I use this acclaimed album for testing all the time – you should use it to rock your system's world
Bjork Post album cover
Treat your hi-fi system to these 11 incredible albums celebrating their 30th birthday this year
Amazon Music Screenshot
Amazon Music just lost its biggest selling point with its latest price hike
Gregory Alan Isakov with the Colorado Symphony Orchestra
What Hi-Fi? reviewers share their favourite-ever albums for testing hi-fi
Presto music screenshot
There's a new music streaming service in town – and it promises to pay artists a lot more
Latest in News
Musical Fidelity B1xi
Musical Fidelity's new stereo amplifier houses HDMI ARC and a built-in phono stage
A close-up of the FiiO FT7 headphones' earcups.
FiiO's FT7 flagship headphones take the fight to pricier rivals
A grey WiiM Vibelink Amp on a wooden cabinet between two bookshelf speakers.
The WiiM Vibelink Amp is WiiM's first integrated amp with no streaming elements
Q Acoustics 3050i
Save £650 on this five-star Q Acoustics 5.1 home cinema setup
Optoma Photon Go on white background
Optoma's new on-the-go projector is set to be one of the cheaper USTs on the market
Marantz Cinema 30 AVR
Our Award-winning reference Marantz AVR is still selling at its best price ever