Sony being sued for "defective" PS5 DualSense controller

PS5 DualSense controller "defective", alleges US lawsuit
(Image credit: Sony)

Still desperately trying to figure out where to buy a PS5? This might give you pause for thought. According to IGN, Sony is facing a class-action lawsuit from gamers who claim the PS5 controller is faulty.

The lawsuit alleges that the PS5 DualSense controller suffers from a defect known as 'drift', which causes characters or other elements on the screen to move without the player touching the controller's joystick.

"This defect significantly interferes with gameplay and thus compromises the DualSense Controller's core functionality," claims law firm Chimicles Schwartz Kriner & Donaldson-Smith, which is handling the action.

The firm goes on to allege that Sony has been "unlawful, deceptive, fraudulent, and unfair" in offering a "defective" controller, and cites the example of Lmarc Turner.

Mr Turner is said to have experienced a drift issue on the day he began playing his PS5 and – according to the complaint – Sony's customer service was unable to "satisfactorily address the drift issue."

"Had Plaintiff been aware of the Drift Defect prior to purchasing his PS5, he otherwise would not have purchased the PS5, or would have paid substantially less for it." 

Dissatisfied PS5 owners experiencing drift issues can join the lawsuit here. If successful, members could be in line for a free replacement controller or compensation to cover the cost of fixing their controller. The action's been filed in New York, so it seems to be limited to US-based Playstation owners for now. 

Some PS4 owners previously experienced a similar 'stick drift' issue. Many fixed it by cleaning the joystick with a blast of pressurised air.

Still after Sony's in-demand console? Here's where you can buy a PS5, but be warned, stock continues to be in extremely short supply.

MORE:

The lowdown on PS5 stock and where to buy

Which should you buy? PS5 vs PS5 Digital Edition

Save on PS5 bundles with today's best PS5 deals 

What Hi-Fi?

What Hi-Fi?, founded in 1976, is the world's leading independent guide to buying and owning hi-fi and home entertainment products. Our comprehensive tests help you buy the very best for your money, with our advice sections giving you step-by-step information on how to get even more from your music and movies. Everything is tested by our dedicated team of in-house reviewers in our custom-built test rooms in London, Reading and Bath. Our coveted five-star rating and Awards are recognised all over the world as the ultimate seal of approval, so you can buy with absolute confidence.

Read more about how we test

Latest in Gaming
LG OLED42C2
Hardcore gamers rejoice: more TVs should have three or four HDMI 2.1 ports this year
Sony PS5 Pro and PS5 consoles on a grey and red background
PS5 Pro vs PS5: what are the differences?
PS5 Pro on a white background
The super-powerful PS5 Pro doesn't come with a disc drive or stand but costs £700 / $700
Two gamers on a sofa enjoying a split screen racing game on a TV lit by the Philips Hue Play HDMI sync box 8K.
The new, pricier Philips Hue Play sync box 8K is made for gamers
Pulse Elite headset and Pulse Explore earbuds
Sony's upcoming PlayStation 5 update will bring personalised spatial audio to the console
Graphic showing the labelled Xbox Series X Digital Edition
Disc-less Xbox Series X Digital Edition (and two more consoles) get release date
Latest in News
Sony WF-C710N earbuds lined up in different finishes
They’re official! Sony finally takes the wraps off its WF-C710N budget wireless earbuds
A flower on a TV screen with a gem in the middle.
TCL's new Mini LED TV range comes with huge brightness gains, reduced blooming and souped-up sound
Sony WH-1000XM4 on a table with a plant
Some of our favourite-ever five-star wireless headphones have plummeted to nearly half price – £172 off!
RCA Roku TV 24-inch (RK24HF1) small TV
My favourite kitchen TV has dropped to under £100 for Amazon Spring Deal Days
Sony XR-48A90K
Amazon has slashed the price of this five-star Sony OLED, but we have found an even better deal
Fiio FX17 in-ear headphones
Fiio's flagship in-ear headphones are packed full of drivers to put your music in pole position