Denon and Marantz announce fix for 4K@120Hz AV receiver bug

Denon and Marantz announce fix for 4K@120Hz bug
(Image credit: Future)

Last year, we reported on a "major HDMI 2.1 bug" that meant Denon, Marantz and Yamaha's high-end 8K AV receivers couldn't support 4K video games played at 120Hz. The good news is that Sound United, which owns Denon and Marantz, has announced a fix.  

"The SPK618 adapter takes an HDMI input signal from the gaming source and delivers the corrected HDMI data to the AVR, remedying the error and allowing a 4K/120Hz or 8K signal to pass," a Sound United spokesmen said.

The "low profile" adapter is due to ship from the end of May and will be provided free to any customer who owns an affected AV receiver within warranty. The affected models are as follows:

Denon AVC-A110  / Marantz AV7706
Denon AVC-X6700H  / Marantz SR8015
Denon AVC-X4700H / Marantz SR7015
Denon AVC-X3700H / Marantz SR6015
Denon AVR-X2700H / Marantz SR5015
Denon AVR-X2700HDAB / Marantz SR5015DAB
Denon AVR-S960H / Marantz NR1711

The pass-through glitch can result in a black screen on your TV (or games monitor) when attempting to play games at a high frame rate. Not ideal for those hoping to max out the graphics capability of their PS5 or Xbox Series.

When the problem was first discovered, Sound United moved quickly to come up with a couple of workarounds. The temporary fixes included connecting the console directly to the display and sending audio back to the AVR using ARC or eARC

Own one of the affected AV receivers? Fill out the online form at either Denon or Marantz to order the free adaptor. Provided your receiver's firmware is up to date before you plug the device in, you should be able to game in 4K at 120Hz.

The form is valid for those living in the UK, Germany, the Netherlands and France. Customers in other countries will need to contact the retailer where they bought the product.

MORE:

Our review of the PS5 and Xbox Series X games consoles

Level up your gaming experience with the best gaming TVs

Save big with the best TV deals for every budget 

TOPICS
What Hi-Fi?

What Hi-Fi?, founded in 1976, is the world's leading independent guide to buying and owning hi-fi and home entertainment products. Our comprehensive tests help you buy the very best for your money, with our advice sections giving you step-by-step information on how to get even more from your music and movies. Everything is tested by our dedicated team of in-house reviewers in our custom-built test rooms in London, Reading and Bath. Our coveted five-star rating and Awards are recognised all over the world as the ultimate seal of approval, so you can buy with absolute confidence.

Read more about how we test

Read more
LG OLED42C2
Hardcore gamers rejoice: more TVs should have three or four HDMI 2.1 ports this year
Marantz Cinema 30 AVR
Our Award-winning reference Marantz AVR is still selling at its best price ever
LG QNED91 65-inch LCD TV
HDMI 2.2: everything you need to know about the new TV connection
A close-up photo of the LG C4's HDMI sockets
HDMI 2.2 is reportedly set to make a CES 2025 appearance – and it could be a breakthrough for 8K
PS5 on a wooden cabinet next to a TV
How to get the best picture and sound from your PlayStation 5
A black Marantz Cinema 40 on a white background.
Black Friday movie night, anyone? This Marantz AVR is £800 off
Latest in AV Receivers
Marantz Cinema 30 AVR
Our Award-winning reference Marantz AVR is still selling at its best price ever
A black amplifier on a white background. It has a large silver dial on the centre left, and a selection of buttons in the centre.
I've found the best Cyber Monday deal on this five-star Arcam AVR
A black Marantz Cinema 40 on a white background.
Black Friday movie night, anyone? This Marantz AVR is £800 off
AVR: Denon AVR-X2800H
The Sony TA-AN1000 is stunning, but the Denon AVR-X2800H is the Black Friday deal we recommend
Marantz Cinema 30 AVR
What Hi-Fi? Awards: Marantz's stylish new AV receiver makes its mark
Home cinema amplifier: Sony TA-AN1000
Best home cinema amplifiers 2024
Latest in News
Musical Fidelity B1xi
Musical Fidelity's new stereo amplifier houses HDMI ARC and a built-in phono stage
A close-up of the FiiO FT7 headphones' earcups.
FiiO's FT7 flagship headphones take the fight to pricier rivals
A grey WiiM Vibelink Amp on a wooden cabinet between two bookshelf speakers.
The WiiM Vibelink Amp is WiiM's first integrated amp with no streaming elements
Q Acoustics 3050i
Save £650 on this five-star Q Acoustics 5.1 home cinema setup
Optoma Photon Go on white background
Optoma's new on-the-go projector is set to be one of the cheaper USTs on the market
Marantz Cinema 30 AVR
Our Award-winning reference Marantz AVR is still selling at its best price ever
  • Enkidu
    I've got to say I own a Denon X4700H and this is truly an awful solution.
    Reply
  • Baldmonkey22
    Enkidu said:
    I've got to say I own a Denon X4700H and this is truly an awful solution.
    I have a 4700 and Ps5 and play 4k120 connected to the 8k input without any blackscreen issues. what am i missing? i originally ran the Ps5 to the display then earc to the 4700 but would get loud crakling when switching to and from 4k120
    Reply
  • Enkidu
    Baldmonkey22 said:
    I have a 4700 and Ps5 and play 4k120 connected to the 8k input without any blackscreen issues. what am i missing? i originally ran the Ps5 to the display then earc to the 4700 but would get loud crakling when switching to and from 4k120

    I don't know a PS5 I can't comment.
    Reply
  • Slipperypete07
    Problem occurs on the first batch of receivers launched (First 10k or something) - you can check your serial to verify. I think the solution is horrible and they should recall affected units for proper repairs or replacement. Mine wasn’t cheap and I specifically bought the unit to future proof and for full 120hz capabilities. Adding another piece of hardware isn’t a fix - it’s shameful. People paid for specs you didn’t deliver!
    Reply