Apple apologises as iOS 8.0.1 update is pulled

iPhone 6 owners took to social media and Apple Support forums to complain that the latest iOS 8 update, iOS 8.0.1, had caused them to lose the ability to make calls or even unlock their phones.

Apple has since pulled the update, issuing an apology and posting instructions for users to restore their iPhones to the original iOS 8 software.

In a post on the Apple support page, the company says: "We have a workaround for iPhone 6 and iPhone 6 Plus users who lost cellular service and Touch ID functionality today after updating to iOS 8.0.1. Affected users can reinstall iOS 8 through iTunes, for more information visit http://support.apple.com/kb/HT6487.

"We apologise for the great inconvenience experienced by users, and are working around the clock to prepare iOS 8.0.2 with a fix for the issue, and will release it as soon as it is ready in the next few days."

iOS 8.0.1 was released to correct a bug with the original iOS 8 software which affected health and fitness apps on the new Apple HealthKit platform. Unfortunately, this fix has clearly had a knock-on effect on core iPhone functionality.

MORE: iOS 8 - everything you need to know

'Bendgate'

The software issue comes as some iPhone 6 Plus users are reporting that the new Apple phablet is susceptible to bending. Videos surfaced of the iPhone 6 Plus bending (see above), while other users reported their phones had bent just from being in their pockets, with '#bendgate' soon trending worldwide on Twitter.

We're putting our iPhone 6 Plus through its paces now and will be publishing our in-depth review very soon, but it's fair to say that our model, while it will bend under severe pressure, doesn't seem to flex any more than some rival big-screen handsets.

Apple had previously heralded its "best launch ever", having sold 10 million iPhone 6 phones over the launch weekend, but the iOS 8 issues saw Apple's shares drop to 101.75, down 0.9 per cent, on Wednesday. That share price is up 45 per cent on this time last year, however.

Have you got an iPhone 6 or 6 Plus? Have you experienced any problems? Let us know by leaving a comment below.

UPDATE: Apple has today (Friday, 26th September) released the iOS 8.0.2 update, which claims to fix all the above problems (apart from any bending...).

MORE: Best smartphones to buy 2014

Joe Cox
Content Director

Joe is the Content Director for What Hi-Fi? and Future’s Product Testing, having previously been the Global Editor-in-Chief of What Hi-Fi?. He has worked on What Hi-Fi? across the print magazine and website for almost 20 years, writing news, reviews and features on everything from turntables to TVs, headphones to hi-fi separates. He has covered product launch events across the world, from Apple to Technics, Sony and Samsung; reported from CES, the Bristol Show, and Munich High End for many years; and written for sites such as the BBC, Stuff and The Guardian. In his spare time, he enjoys expanding his vinyl collection and cycling (not at the same time).

Latest in Smartphones & Tablets
iPhone 16e in black and white on a white background
iPhone 16e vs Sony Xperia 10 VI: what are the differences?
A blue iPhone 16 pictured next to a white iPhone 16e
The iPhone 16e's downgrades are in all the right places if, like me, movies on the move are your priority
iPhone 16e on white background
Apple officially unveils the affordable iPhone 16e complete with an OLED display and Dolby Atmos support
iPhone 16e on white background screen
The iPhone 16e could be a fantastic music player – but we have some big questions
A blue iPhone 16 pictured next to a white iPhone 16e
iPhone 16e vs iPhone 16: what's the difference, and which one should you buy?
Apple
iPhone SE 4: release date rumours, screen speculation, design hearsay and more
Latest in News
Musical Fidelity B1xi
Musical Fidelity's new stereo amplifier houses HDMI ARC and a built-in phono stage
A close-up of the FiiO FT7 headphones' earcups.
FiiO's FT7 flagship headphones take the fight to pricier rivals
A grey WiiM Vibelink Amp on a wooden cabinet between two bookshelf speakers.
The WiiM Vibelink Amp is WiiM's first integrated amp with no streaming elements
Q Acoustics 3050i
Save £650 on this five-star Q Acoustics 5.1 home cinema setup
Optoma Photon Go on white background
Optoma's new on-the-go projector is set to be one of the cheaper USTs on the market
Marantz Cinema 30 AVR
Our Award-winning reference Marantz AVR is still selling at its best price ever