Have your say & ask the experts

Hi All,

I have just been called by Sky telling me that as my 12 month manifacturer's warranty on my SD box is going to expire shortly in case I have got a problem I have to pay thier engineer 65£...or I can decide to pay sky a 60£ one off to extend the warranty for another 12 month...... so basically I am paying Sky an insurance on his box...I said to the guy in case this happens I simply cancel my contract with you and then I resign for a mere 30£ which will give me also another 12 month manifacturer's warranty...are they bloody nuts????
Has anyone had the same call???

Thanks 

Sky will also start calling you all the time about this insurance. It is very annoying!!

BE WARNED!!!

There was slot on BBC's Watchdog earlier in the year about a company who rang people with sky boxes when their warranty was due, this company had nothing to do with sky, unable to remember all the details but where taking people for a ride.

Will look on BBC's website to see if i can get more info

Alan

Subject to a minimum 12 month contract. You can just cancel it then...

It's really not in their interests to have someone 'churn' and stop paying £40 a month.

Don't let them bully you.

A new box will probably cost Sky about £25, a cancelled contract will cost them up to £500. Think about it.

daveh75:

costs sky very little, coz the boxes are subsidised by bib (british interactive broadcasting) who are the ones that provide all the interactive rubbish on sky, which is why you have to have the phone connected,

Not only that, they are produced in bulk by the likes of Amstrad, Bush, Acoustic Solutions, Wharfedale etc and they are as cheap as chips and very low on the quality threshold. Just stick to your guns, never pay for an extended warranty, play hardball and with the threat of cancellation...a new box will materialise.

Hi Guys,

First of all thanks for the support

For AL3TSM:
Yes I actually thought about a "dodgy" call...and therefore I called SKY and they confirm me that it is true

For JOELSIM:
I said exactly that to the guy who callled me...basically after I said that I was going to cancel my contract he didn't have any answer...actually he said that it was my right to do so...I said bloody hell I do know is my right

By the way before this call I was maybe thinking of upgrading to the HD box but now there is no way I am going to give them my money...I actually found a very good way around it....for Xmas I will be building a media centre PC and I have now added 75£ to my budget (needless to say why 75) to buy a pci tv card for the HD freeview which combined with 1.2 TB of hard drive makes it a very very good HD box....and what a pleasure it will be to use their dish :-)

I can't comment on the sky insurance, however I did have some contact with sky over my sky+ about 2 months ago. My original sky+ box was ovr 18months old and for some reason it wouldn't always record programmes from the planner. I rang sky to enquire about a replacement, the guy yold me it was £150 for a new Sky + box and £30 installation. I asked him if this was the best deal he could do, and he told me this was the only deal he could do!!!

I asked to be put through to the cancellations department, they like to call it the 'retentions' department. I explined that I wished to cancel my contract becasue of my faulty sky+ box and the cost of a replacement. He said that sky did not want to lose a valued customer.......blah blah. Offered me a new sky+ box for free, installed within 3 days and no new 12 month contract.

 With the current financial climate they will do anything to keep your monthly income.

Hope this helps.

jasonsony735:

The best way around this is after the 12 months say your box goes faulty , Cancel your Sub & then get someone else to phone up in the house hold and order sky in there name... Iv done this with my brother and it works

Ah, not always I'm afraid! They usually won't supply you if the box is in the same surname, so I think you were lucky if your brother called up! They refused to install a box in my girlfriends name after I cancelled at our address, as they knew it was still the same residents at the house. We weren't trying to pull a fast one, just trying to re-subscribe after it had been cancelled. They upgraded us to HD fine though  

If the box does fail, either pick one up from ebay or just call up and ask for a replacement. Regardless of whether or not you feel you're entitled to one (and I'd agree you should be) lying about moving out is still kinda fraudulent 

Actually, I'd just go for HD for £75, then you have a 12 month warranty on a new box and HD! Far superior to Freesat IMO.

bigblue235:

 

Actually, I'd just go for HD for £75, then you have a 12 month warranty on a new box and HD! Far superior to Freesat IMO.