Have your say & ask the experts

Having navigated through what I can only describe as a messy maze of web page links, I finally got to a form to pose a warranty question to customer service. It said on the page that they are very busy with a backlog of work, and so a reply may not be instant. However, I have to say I wasn't expecting to have had no reply nearly two weeks on! Anyone else struggling with Sony's CS?

 Have you approached your retailer, rather than Sony?

Not condoning Sony's actions (far from it - wouldn't we all love better communication from them), but just wondering if it'll get you a faster response. 

That would be Amazon Clare. A box shifter. Also, the product in question (my D3000 tv) was sold with a special Amazon/Sony offer of three years warranty cover - no bad thing, but the paperwork came through and I can't get to grips with whom has the initial responsibility! Amazon/Domestic & General or Sony... And first off I need to ascertain if the issue i'm concerned about is a warrantable job.

I posted a Q on the good WHF forums a few weeks back to ask opinions on whether I should expect/have to live with clouding on the LCD panel (which would not be too bad if I didn't watch mainly music concert DVD's which are usually dark of course :) ). So I wanted to ask Sony CS that basic question first: Is my TV faulty? I don't think Amazon will be able to help, they will probably push me to Sony and I'll go around in circles!