Have your say & ask the experts

Hey! I was just wondering if there is anyone else who subscribed to the magazine early this year, tempted by the free Chord HDMI cable? If so have you received yours?

I subscribed in early January and got a confirmation letter on the 5th of February. I received my first magazine this morning, but still no cable. It well past the 35 days I was told to originally expect it :(

Anyone any ideas if/when I will be getting it? It was because of the offer that I actually decided to subscribe, so it would be nice to get it!

Thanks Steve.

I'll get on to our subscription manager, Mark Campbell, first thing tomorrow morning and ask him to post a more detailed reply. 

Glad it arrived OK. Thanks for your patience! 

Glad I found this post - I subscribed about 8 Feb - still nothing. NO hurry as don't have any items to connect as yet (nor house to put them in, but that's another story...) but hopefully that's about to change soon... 

 Roger06 - drop me an email via the address in the mag or the Contact us button here and i'll get on the case after Easter. Apologies for the delay so far - a tiny percentage of the hundreds of cables we've received orders for seem to have got lost in the system.

still waiting for mine....my wife took out my subscription for my birthday on the 17th feb over the phone and was assured that the cable would be on its way soon.....................

BTW the quoted email address for subscription questions in this thread and the other similar thread are not the same???

 I've just had a long chat with our subscriptions department. Our external customer services and fulfillment agency is being rebriefed next week, and hopefully should be a lot more efficient as a result.

To be fair, it also seems that banks are taking longer to process and confirm Direct Debits - this is why we say to leave a minimum of 35 days between subscribing and receiving your gift. 

All remaining cables not yet dispatched are being sent out tomorrow, so should be with subscribers next week. The delay for these last few orders has been down to sheer volume of numbers - the response to the offer has been overwhelming and we're now onto our fourth delivery of cables from Chord.

There are several legacy subscriptions email addresses that all end up in the same inbox - emailing whathifi.subs@quadrantsubs.com will get you where you need to go. Or, as mentioned, you can email us via the Contact Us page (link at bottom of this page) and we'll ensure your email gets passed on.

Hi,

 many thanks Clare for the quick reply, your a star!

Tim